Risc IT Solutions

1Risc IT Solutions

An award-winning case study by interworks.cloud

main
interworks.cloud’s automated business processes have contributed to an increase in our overall productivity. Our teams are no longer restricted by repetitive administration tasks allowing them to channel their energies into building stronger relationships with our partners.
Jeremy Keane
Managing Director, Risc IT Solutions | Direct Microsoft CSP

interworks-aboutThe case

Risc IT Solutions joined the interworks.cloud ecosystem in order to offer a unique selling experience to their partner network, combining Microsoft integration with automated cloud service provisioning.

Established 15 years ago, Risc IT Solutions pioneered the online data backup model to SMEs in the UK and was the first true cloud business in Wales. Their team is located in the inspiring setting of a converted church in Llandudno, UK.

About

Risc IT Solutions has grown into a successful award-winning IT business with a network of 250 channel partners selling its IT solutions to every corner of the UK.
The church functions as a tech cluster; a dynamic mix of talent, expertise, innovation and inspiration.
Risc IT Solutions is proud of its team of cloud experts. They provide the right IT solutions to partners helping them enhance their business while enabling their customers to work smarter, by embracing the cloud.

Objectives

– Provide a seamless and secure customer experience with automated provisioning of cloud services

– Introduce new services to their sales channels at the speed of business

– Be more responsive to customers during pre-sales and post-sales processes

Business Challenge

– Automating partner onboarding

– Self-provisioning and tracking of customers’ own services and usage

– Reducing time spent on pre-sales calls

The interworks.cloud solution

The interworks.cloud solution for automating the sales, management and provisioning of Cloud Services, as well as the experience of the interworks.cloud project leaders on the overall operations of a cloud business, were factors that contributed to the success of this case study.

interworks.cloud platform was deployed on Risc IT Solutions’ premises. The on-boarding process commenced straight away. interworks.cloud Customer Success Department guided the Risc IT Solutions team through the features and workflows of the interworks.cloud platform, while sharing best practices and business knowledge about Office 365 operations. All project phases were completed on time, through efficient and active collaboration from both project teams.

Leveraging the “white label” marketplace functions, the Risc IT Solutions’ marketing team accessed all the necessary tools to built a marketplace for cloud services, branded with the corporate identity of Risc IT Solutions.

After adopting the interworks.cloud platform, Risc IT Solutions was able to handle subscriptions, to automate provisioning and have vertical control of their cloud business. They are now using one single platform for all cloud services and directly sell Office 365 along with their own products, such as cloud CRM and other leading edge cloud solutions.

Also, with the use of the Billing API, Risc IT Solutions was able to integrate its current accounting software, saving even more time and effort.

Selling and provisioning cloud services has never been easier for Risc IT Solutions!

Let’s talk numbers

Since Risc IT Solutions adopted the interworks.cloud platform…

Interworks.cloud cloud management platform

107 new partners are now selling Office 365

40% of the new partners have been trained to sell cloud services via the interworks.cloud platform

40%

100% of trained partners successfully & efficiently resell Office365

100%

By using the interworks.cloud platform Risc IT Solutions managed to save roughly a working weeks’ time per month. Meaning that there has been a 20% increase in productivity.

Benefits

Interworks.cloud Provisioning

Billing services are being automated and more secure as far as customer invoicing is concerned

Interworks.cloud Provisioning

Tech team now save time as there’s no need for them to be involved in provisioning of licenses.

Interworks.cloud Provisioning

Billing services are being automated and more secure as far as customer invoicing is concerned

Interworks.cloud Provisioning

The audit trail for every new account is available and they can measure the adoption rate, the frequency and each repeating purchase.

Download case study

main
interworks.cloud’s automated business processes have contributed to an increase in our overall productivity. Our teams are no longer restricted by repetitive administration tasks allowing them to channel their energies into building stronger relationships with our partners. In turn our partners can develop their own cloud business, drive efficiency and be more responsive to their customers’ needs.
Jeremy Keane
Managing Director, Risc IT Solutions | Direct Microsoft CSP

interworks-aboutThe case

Risc IT Solutions joined the interworks.cloud ecosystem in order to offer a unique selling experience to their partner network, combining Microsoft integration with automated cloud service provisioning.

Established 15 years ago, Risc IT Solutions pioneered the online data backup model to SMEs in the UK and was the first true cloud business in Wales. Their team is located in the inspiring setting of a converted church in Llandudno, UK.

About

Risc IT Solutions has grown into a successful award-winning IT business with a network of 250 channel partners selling its IT solutions to every corner of the UK.
The church functions as a tech cluster; a dynamic mix of talent, expertise, innovation and inspiration.
Risc IT Solutions is proud of its team of cloud experts. They provide the right IT solutions to partners helping them enhance their business while enabling their customers to work smarter, by embracing the cloud.

Objectives

– Provide a seamless and secure customer experience with automated provisioning of cloud services

– Introduce new services to their sales channels at the speed of business

– Be more responsive to customers during pre-sales and post-sales processes

Business Challenge

– Automating partner onboarding

– Self-provisioning and tracking of customers’ own services and usage

– Reducing time spent on pre-sales calls

“A simple, effective, easy to use enablement portal, which maintains direct communication links with end customers”

The interworks.cloud solution

The interworks.cloud solution for automating the sales, management and provisioning of Cloud Services, as well as the experience of the interworks.cloud project leaders on the overall operations of a cloud business, were factors that contributed to the success of this case study.

interworks.cloud platform was deployed on Risc IT Solutions’ premises. The on-boarding process commenced straight away. interworks.cloud Customer Success Department guided the Risc IT Solutions team through the features and workflows of the interworks.cloud platform, while sharing best practices and business knowledge about Office 365 operations. All project phases were completed on time, through efficient and active collaboration from both project teams.

Leveraging the “white label” marketplace functions, the Risc IT Solutions’ marketing team accessed all the necessary tools to built a marketplace for cloud services, branded with the corporate identity of Risc IT Solutions.

After adopting the interworks.cloud platform, Risc IT Solutions was able to handle subscriptions, to automate provisioning and have vertical control of their cloud business. They are now using one single platform for all cloud services and directly sell Office 365 along with their own products, such as cloud CRM and other leading edge cloud solutions.

Also, with the use of the Billing API, Risc IT Solutions was able to integrate its current accounting software, saving even more time and effort.

Selling and provisioning cloud services has never been easier for Risc IT Solutions!

Let’s talk numbers

Since Risc IT Solutions adopted the interworks.cloud platform…

Interworks.cloud cloud management platform

107 new partners are now selling Office 365

40% of the new partners have been trained to sell cloud services via the interworks.cloud platform

100% of trained partners successfully & efficiently resell Office365

By using the interworks.cloud platform Risc IT Solutions managed to save roughly a working weeks’ time per month. Meaning that there has been a 20% increase in productivity.

Benefits

Interworks.cloud Provisioning

Billing services are being automated and more secure as far as customer invoicing is concerned

Interworks.cloud Provisioning

Tech team now save time as there’s no need for them to be involved in provisioning of licenses.

Interworks.cloud Provisioning

Billing services are being automated and more secure as far as customer invoicing is concerned

Interworks.cloud Provisioning

The audit trail for every new account is available and they can measure the adoption rate, the frequency and each repeating purchase.

Download case study

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